Not receiving emails

  • dkhoward33
    Asked on December 3, 2023 at 8:45 AM

    My daughter and husband both filled out the form just to make sure it was working. I am not getting it in my inbox. What can I do to make sure I am getting them

    Denise

  • Christy JotForm Support
    Replied on December 3, 2023 at 8:59 AM

    Hi Denise,

    Thank you for reaching out to Jotform Support. I am sorry that this is happening. Are you referring to the Email Notification or Autoresponder? The email notification should be sent to the email address dkhoward33@gmail.com. I cloned your form to test and I received both of the Email Notification and Autoresponder right away.

    Not receiving emails Image 1 Screenshot 20

    Have you checked your spam or junk folder? I also suggest checking this guide for a few troubleshooting steps which include whitelisting Jotform domains and IPs to ensure that all the emails sent will be received successfully and to bypass email filters. Furthermore, you can install our Mobile Forms app to receive instant push notifications about new submissions. You also have a way to send email alerts manually on the Jotform Tables by following this guide.

    You may also consider setting up an SMTP on your forms which is recommended if you would like to prevent filtering problems. Using this feature will help increase the reliability of receiving emails for submission. You can also set it up for the Autoresponder. Lastly, I checked the email logs and both of the autoresponders were sent to your email addresses bajadodge@aol.com on December 2, 2023 10:19 PST  and dkhoward33@aol.com on December 2, 2023 at 8:56 PM PST.

    If the issue persists, do we have permission to test your actual form? We will use the name Jotform Test for you to easily identify and delete the test entry.

    Reach out again if there's anything else we can do for you.

  • Denise
    Replied on December 3, 2023 at 9:12 AM

    Yes you have my permission to test

  • Carrissa JotForm Support
    Replied on December 3, 2023 at 9:30 AM

    Hi Denise,

    Thanks for getting back to us. When I tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Not receiving emails Image 1 Screenshot 20 Can you try checking your spam or junk folder? I also suggest checking this guide for a few troubleshooting steps which include whitelisting Jotform domains and IPs to ensure that all the emails sent will be received successfully and to bypass email filters. If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Give it a try and let us know if you need any other help.