Section don't open

  • Eugenia Maclean
    Asked on December 5, 2023 at 10:41 AM

    Hi there,


    I am filling out an application form by Habitat for humanity and it isn't allowing me to proceed with the application past a certain point. It shows a drop down menu button but doesn't populate when I click it. And it doesn't allow me to move back or move forward. Please advise.


    Regards,


    Eugenia

    Jotform Thread 9745681 Screenshot
  • Mikhail JotForm Support
    Replied on December 5, 2023 at 11:24 AM

    Hi Eugenia, 

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. If you can share the link to your form, I can check it out and see what’s going on.

    Once we hear back from you, we'll be able to move forward with a solution.

  • guest_5af62f107790d4fd
    Replied on December 5, 2023 at 2:20 PM
    Hi there,
    Thank you for getting back to me.
    Below is the link to the form I am filling, however, my saved draft (which is what is giving me a hard time) would need access via my email and password.
    https://form.habitatgta.ca/220746302667961
    Regards,
    Eugenia

    On Tue, Dec 5, 2023 at 11:24, Jotform<noreply> wrote:
    </noreply>...
  • Mikhail JotForm Support
    Replied on December 5, 2023 at 3:08 PM

    Hi Eugenia,

    Thanks for getting back to us. Can you try to click the downward arrow to collapse the section? You may also try to screen record what's happening for us to understand better. You can use Loom for that.

    Once we hear back from you, we'll be able to move forward with a solution.

  • guest_5af62f107790d4fd
    Replied on December 6, 2023 at 12:20 AM
    Hello,
    Below is the link to the screen recording of what happens when I try to click the drop down. I used my phone for this recording because this is time sensitive and I haven't had access to a computer all day but this is the same response I get on my computer as well 
    https://photos.app.goo.gl/QVEMWLwhnsNeKq4e7


    On Tue, Dec 5, 2023 at 15:08, Jotform<noreply> wrote:
    </noreply>...
  • Sheena JotForm Support
    Replied on December 6, 2023 at 1:04 AM

    Hi Eugenia,

    Thanks for getting back to us. The form needs to be modified by the form owner so you can fill it out without any issues. Please contact them directly for this concern, and they can reach out to us for any additional assistance.

    Thanks for your understanding. Let us know if you have any other questions.

  • guest_5af62f107790d4fd
    Replied on December 6, 2023 at 10:05 AM
    Hello,
    I have reached out to them and they asked me to reach out to you because they are unable to help.
    -Eugenia

    On Wed, Dec 6, 2023 at 1:04, Jotform<noreply> wrote:
    </noreply>...
  • Mikhail JotForm Support
    Replied on December 6, 2023 at 10:41 AM

    Hi Eugenia,

    Thanks for getting back to us. Unfortunately, we can check the form only if the form owner reaches out to us.

    Let us know if you need any more help.