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Online Food Ordering FAQ

Have a question about how to create an online order form for your website? Check out our FAQs below.

Online Food Ordering FAQ

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  • What is an online ordering system?

    An online food ordering system is used by restaurants and grocery stores to accept food orders and delivery requests online. With Jotform’s online food order forms, you can create a custom online ordering system that works for your business — quickly collecting customer contact details, delivery details, and orders through your website.

  • How can I create an online food ordering system for my restaurant?

    With Jotform, you can build custom online food order forms to seamlessly accept restaurant orders and grocery orders online. Just add your items to your order form, customize the design to match your branding, and embed the form in your website or share it with a link. Depending on which option you choose, customers can pay online via a trusted payment processor or pay in person when they pick up the order.

  • Why is online ordering good for restaurants?

    For some restaurants, online ordering can open up a whole new revenue stream, improve brand visibility, and appeal to new customers by providing an easier way to place orders with your restaurant. On top of that, online ordering is ideal for individuals and companies placing catering orders, as it gives the restaurant or store more time to gather ingredients and prepare the kitchen for larger orders.

  • What forms do I need for my restaurant?

    Online food order forms are perfect for restaurants offering delivery or takeout options. No matter what cuisine you serve, we offer 60+ food order form templates to suit your needs — and if you can’t find a template that perfectly matches your business, customize one in a couple of clicks with our easy-to-use Form Builder. See more templates.

  • How can I create an order form?

    No coding skills? No problem! Making the perfect order form is easy with our drag-and-drop Form Builder. Simply choose an order form template or build a form from scratch. You can customize the form to match your branding, add your menu items, and embed it in your website to start collecting food orders online. Check out our free order forms guide to learn more.

  • How can I create product options?

    If you’d like to offer customers the option to remove or add ingredients for specific menu items, create sub-products. This is a great way for customers with dietary restrictions or food allergies to personalize their food orders.

  • Which type of order form should I use for my restaurant?

    Your restaurant’s order form needs to support the number of menu items you’re selling — so if you offer many different products with multiple customization options, a multiple-product order form with multiple choices is probably the best option. Learn more about order form types here.

  • How can I deliver food?

    If your restaurant has a driver available to complete deliveries, you can use your online order form to collect delivery details such as address, phone number, and the requested date and time of the delivery. Delivery orders are sent directly to your Jotform account and easily accessible on any device — including on your phone with our free mobile app — so you can quickly coordinate with your driver to process deliveries as quickly as possible. Learn more about food delivery here.

  • What payment methods can I offer to my customers?

    You can integrate your order form with our 30+ payment gateways, including PayPal, Square, and Stripe. All you need to do is connect Jotform to your preferred payment gateway, and you’ll be able to start accepting payments through your form — with no additional transaction fees!

  • Which integrations can I use for the food ordering process?

    Jotform offers 100+ free integrations, all of which are built to help speed up your workflow. Our payment processing integrations allow you to securely accept card payments directly through your form. Try our integrations for cloud storage solutions to store orders and receipts in Google Drive, Dropbox, Box, and more. And if you send a restaurant newsletter to customers about events or menu updates, try our email marketing integrations to add customers to your email list automatically.

  • How do I manage my restaurant’s inventory?

    You can use online forms to manage your restaurant’s inventory, too! Simply create an online inventory form that lists all of your restaurant’s ingredients and supplies. Your staff can fill out the form on their phone, tablet, or computer as they do stock checks. And then you can view responses in your Jotform account on any device, making it easier to see your stock levels and place accurate supply orders fast.

  • How can I use Jotform to collect takeout, delivery, or catering orders?

    With Jotform, you can create online order forms that process takeout, delivery, or catering orders for your restaurant. Simply design the form with our drag-and-drop Form Builder, add your menu items, integrate with your preferred payment processor, and embed the form on your website to start collecting orders! You’ll receive submissions instantly, so it’s easier to keep track of each order while making your customers happy.