How to Use Custom Domains With Jotform Enterprise

Utilizing custom domains with Jotform Enterprise enhances brand consistency and user trust. By configuring DNS settings, you can link your domain to Jotform’s servers, ensuring that form URLs reflect your brand. This guide shows how to use a custom domain for your form URLs.

For this to work, you will need the following:

• Domain name — Register your desired domain name through a domain registrar like GoDaddy, Namecheap, or Domain.com. For more information, see How to register a domain name.
• Jotform Enterprise account — Contact the Enterprise Sales team to learn how to upgrade your account to Jotform Enterprise.

Note: The setup only works for subdomains. For example, if you own the domain name “yourdomain.com,” you can use forms.yourdomain.com or www.yourdomain.com or any subdomain at your discretion, but not “yourdomain.com” by itself.

Assuming you already own a domain name, for instance, example.com and you want to use the subdomain forms.example.com for your forms so that the URL looks like the following:

https://forms.example.com/1234567890

Once you have an Enterprise account, use your domains with Jotform Enterprise by adding a DNS record. Add a CNAME record that points your Enterprise URL (e.g., yourcompany.jotform.com) to your subdomain.

Using the example above, the DNS record will look like the following:

After configuring the DNS record, you should contact the Enterprise Support team to complete the setup and ensure everything is in place. Once completed, you can start using your custom domain for your form URLs.