JotForm User Guide / Advanced Features /

How to Change Email Template Sent Based on the Language Used?

How to Change Email Template Sent Based on the Language Used?

To set this all up, you will first need to set up two things: the languages that you want to have on your JotForm and the Autoresponder email for each language.

Once you have these two all set up and ready, it is time to use Conditional Logic and set the email templates to match the selected form's language. To achieve this, all we need to do is the following:

Click Settings at the top > Conditions on the left > then Change E-mail Recipient.

Change E-mail Recipient

Change E-mail Recipient

Then set up your condition like so:

Conditional Statement

Conditional Statement

As you can see on the screenshot above we have selected Language to match its content and check what language is selected on the form. Following that, we have the action set to send the US English (name of) Autoresponder template to the email entered in the email field.

As soon as you select the Autoresponder template, the email field will be filled out automatically. If you have multiple email fields, then it is best to double-check the Unique Name of the email field and enter it manually.

Repeat the same for all the languages used, and that is it.

The next thing now is to go directly to your form and submit it like that, testing it a few times by changing the language. This will allow you to quickly and simply see if there are any issues with your conditions setup.

You can see a demo form used when creating this guide here.

If you wish to apply the same steps to your Thank You message as well, we suggest taking a look at this guide: How to Change Thank You Message Depending on the Language Used?

If you have any problems or questions in regards to this, do let us know in the comments below and we would be happy to answer them for you.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Contact JotForm Support: https://www.jotform.com/contact/

Send Comment

1 Comment...

  • Simovision

    Hello,

    After having tried several times to create and save a second e-mail confirmation template (which worked out fine), I always end up receiving the original language version in the admin panel.

    In other words, every change into a new e-mail confirmation template is being put back to its original language.

    Please help me regarding this issue.

    Thank you in advance.


    Kind regards,

    Mikaël