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HubspotMake your smart forms smarter with conditional logic. Set up your form to show or hide form fields, send emails to certain users, show different thank-you messages, and more — all based on how the user fills in your form.
Only show the form fields that are relevant to each user based on their previous answers.
Encourage users to elaborate on their answers when collecting surveys or feedback — for example, if a user states that they were dissatisfied with something on an event satisfaction survey, you can show a text box to allow them to explain further.
When collecting applications or registrations, allow users to elaborate on their answers by showing or hiding multiple fields for questions at once.
Require additional fields based on previous answers.
Prevent users from submitting incomplete order forms or registrations by requiring email, delivery address and more.
Assign values to form fields and use conditional logic to do complex calculations.
Add up price totals for orders, payments, invoices, and more by calculating the field values.
If a user’s billing and shipping address is the same, they can simply tick a box to carry the address over to the next section.
Immediately provide personalized instructions after a user orders a product or submits a booking — such as how long shipping will take for an order, or how to reschedule or cancel a booking.
Let users skip pages that aren’t relevant to them.
If a certain question doesn’t apply to a user, they can then skip irrelevant pages in your customer satisfaction survey or feedback form, allowing you to collect the most accurate data possible for your research.
Build closer relationships with your audience by creating a personalized Thank You page that pops up after they’ve finished filling out your form.
After they’ve filled out your form, thank new customers, donors, subscribers, or event guests with a personalized message that includes their name and confirms that you’ve received their submission.
Set up an autoresponder and instantly email order confirmation letters, PDF invoices, event tickets, and more based on the email address, location, selected language, and other information provided by users.
Email a specific event ticket depending on which event location was purchased through your form. You can also relay work requests to the correct teams in your company, based on information a user selects or enters in your form.
Conditional logic is a useful tool that makes your forms easier to fill out — but setting it up can be tricky at first.
