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How to reset JotForm account password

How to reset JotForm account password

If you need help resetting your password, we can help by sending you a link to reset it.

In order to get the link you need to:

1. Visit Jotform's Website. 

2. Click on the Login button.

3. Click the Forgot Password? link at the popup:

4. Enter either the email address or username.

5. Click the Send Reset Instructions button.

6. Check your email inbox for the password reset email.

7. Click the Reset Password button or the URL provided in the email.

8. Enter your new password, and click the Reset My Password button, and you're done. 

If you're having trouble resetting your password or can’t sign in to your account, contact us in Support Forum so we can assist you.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Contact JotForm Support:

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  • Neil Sellors

    Hi further to above the issue is we don't know which email address or user name he used to access the account so we can password reset. We know we have an account but don't know which user name or email address was used.

  • tarea.coyoacan

    me lo podría mandar en español por favor?

  • tarea.coyoacan

    por Dios que complicado es!!!!!! solo quiero recuperar para mi último consumo pero no recuerdo mi usuario ni mi contraseña los correos que pueden ser son: ó

    por favor indíqueme que puedo hacer

  • Jessiannehemp

    I dont want to reset my password, i just want to see what my password is

  • Linda Williams

    It has been nearly 4 hours and I've not been given the help I need to reset my password. I need someone to call me immediately please at 404-324-9963. Desperate! My account is Atlanta Housing Authority. I shouldn't not be having these problem since I'm a paying customer.

  • Password Reset

    This process was not working Friday and it is not working today. I was sent a link after hours on Friday and it expired. Can you send the link to reset the password?

  • Chandra Manning

    I went through this process already but it is not allowing me to reset the password. the button to create new password does not work when I get to that screen. I believe this is because I originally created the account by logging in with my google account and now that I'm HIPAA compliant, it doesn't let me.

  • Jaxson27

    You never sent me my password ID get my user name so I cannot login to the M3 you

  • Ospreyhc

    That's not the question i asked
    i have assigned a form to a person using the app, that person has a new phone but lost their password and cant log on to their app.
    How do they recover this?

  • Drew Sawkins

    Thanks! I figured that out right after I sent.

  • Julius Arom

    my emails did not send the link kindly recheck

  • Lulops

    Já fiz tudo isso é não deu certo não tenho assesso algum será q teria como eu desistir e vcs m rembolsararem fico no aguardo muito obrigada

  • Sanne

    I have tryed several Times to reset the password, but always get the messege that the time expired, how can you help me with this?

  • Mark Prickett

    I got your latest message with instructions on how to reset my password. I have done this several times now. The first several times I did it nothing happened and then I started getting emails to reset the password with links that would not work because they said they were expired.

  • marcustulius

    JotForm was used by Online Governor We need to renew JotForm for Online Governor. Please advise re terms and conditions of previous Online Governor and type ofcontract also account details so we can continue to use JotForm for client contact. Do I havw to create a new caccount.
    Terence Ayres
    Online Governor

  • cdenicola

    I immediately click on the link and it says it's expired. I click on it the second it comes through and it says it's expired. Please help.

  • Emily Mitis

    I've selected "forgot password" and it says reset instructions have been sent, but it's been several minutes. I need to quickly reset the password for my coworkers before I leave town, are the emails automatic? I'm worried they won't have access while I'm away because the email is taking so long.

  • alison seidenstricker

    I have been trying to reset my password with no success. By the time the link appears in my mailbox the link is expired. I have been trying to submit a support ticket but it just idles on "please wait." Please help me resolve this!

    Alison Seidenstricker

  • Jennifer Blake

    Hi I can't tell if I have an account or not. I had a kid create my website years ago and I know he used jotform on my site in the past. I am creating a new website and thought of using jotform again. I entered my email address for "forgot password" because while trying to create a new account I was told I could not use my email address, so I thought it was in use. Needless to say, I never received an email to reset my password. Can you help?

    thanks so much