I am not receiving the reset password email. Please help.

I am not receiving the reset password email. Please help.

Hi Shae, 

Thanks for reaching out to Jotform Support. I'm sorry this is happening. I checked your email address and noticed that it was in the Bounce list. I have removed it from the bounce list and you should receive emails now. You can try to reset the password again. Resetting your Jotform account password is easy to do. Let me take you through it:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Your new password is now set and you can use it to log into your Jotform account.

Let us know if you have any other questions.