I do not receive email notifications.

I do not receive email notifications when customers submit forms. Please advise how this can be corrected.

Thank you

Hello nanciamusic,

Upon checking your form's notification email alert, I found that you have not selected the "Sender Email" yet. That may be the reason why you are not receiving your submission emails. Please check the screenshot below:

You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:

https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

Hope this helps.

Do get back to us if you have any questions.

Thank you!