Having trouble with email notifications

  • tedkramer1
    Asked on September 5, 2014 at 5:54 PM

    Hi there,

     

    I am having trouble receiving email notifications when I get a form submittal.

     

    Some go through, some don't.

     

    Can you help me?

     

    Thanks. 

    Page URL: http://form.jotformpro.com/form/42476642664967
  • Kiran Support Team Lead
    Replied on September 5, 2014 at 8:24 PM

    As I checked the email history, it seems that the emails are sent successfully. I just sent a test submission to check the issue and the submission shows that it was sent successfully.

    Having trouble with email notifications Image 1 Screenshot 20

    You can also view the email log by following our guide on viewing-Email-History. I request you to check with spam/junk folder or other folders if any filters are active. Also, please go through and follow our guide on setting-up-email-alerts-to-prevent-email-bouncing-related-issues.

    Hope this information helps. If the issue still persists, please reply to this post. We are happy to assist you.