Form data is not sent to email after PayPal integration is added to JotForm

  • naim1101
    Asked on September 15, 2014 at 12:43 PM

    When I integrate paypal on my form "other services online form" that I created, the order routes to paypal perfectly, but it does not send the form data to my e-mail.  I have to have the data to fulfill my orders.  There are two forms.

    When I take the paypal integration off, the forms work properly.

    Can you help?

    My username is naim1101

     

    URL:  http://shoppersbuggy.com/killeen-tx-grocery-online.html

    URL:  http://shoppersbuggy.com/killeen-tx-other-services-online.html

     

  • jonathan
    Replied on September 15, 2014 at 3:26 PM

    Hi,

    Please make sure also that the Pending payment email for Incomplete Payments in jotform is setup properly.

    Check this user guide https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Form data is not sent to email after PayPal integration is added to JotForm Image 1 Screenshot 30

    I checked your jotform http://www.jotform.us/form/42546149120146 and I can see that Pending Payment Email is set to NO. 

    If you want received email even for incomplete payments, the set this to YES>

    Form data is not sent to email after PayPal integration is added to JotForm Image 2 Screenshot 41

     

    I suggest reviewing also this article https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Inform us if issue persist.

    Thanks!