Why are we not being forwarded ALL of the submissions?

  • woofs
    Asked on October 24, 2014 at 1:44 PM

    We just recently noticed that we are no longer being forwarded all of the submissions that we have. We are being forwarded some, but not all, of the submissions. Our business relies heavily on receiving the submissions that customers are filling out. We would greatly appreciate any assistance in resolving this issue.

  • raul
    Replied on October 24, 2014 at 4:03 PM

    Hello,

    Upon checking your account, I see that the emails are going out from our servers but the delivery is failing.

    Why are we not being forwarded ALL of the submissions? Image 1 Screenshot 30

    Please check that your notifiers have configured the Sender Name and Sender E-mail

    Why are we not being forwarded ALL of the submissions? Image 2 Screenshot 41

    Also, I suggest that you ask your email provider to whitelist our IP addresses to avoid that any notification gets blocked.

    Please let us know if you have further questions.

    Thanks.