Unable to reply to submissions

has something changed? all of a sudden one of my forms when i receive, its not replying to it... its asking about certificates?

please advise this is a huge headache if i have to tell all my clients to install certrificates for every submissionb

Hello roxxstar,

I am not sure if I have understood your question correctly.

Do you mean to say that you are not replying to your submissions from your your email client or you are not able to reply from your form's submission page?

I would suggest you to please share a screenshot of the problem so that we can understand the issue correctly. The following guide should help you upload image in your forum post:  http://www.jotform.com/answers/277033 

We will wait for your response.

Thank you!