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AussieRescueMidwestAsked on September 1, 2015 at 2:03 AM
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Ashwin JotForm SupportReplied on September 1, 2015 at 2:06 AM
Hello,
Do you mean to say that you are not able to edit or add new form field in your form?
It could be a browser related issue. I would suggest you to clear your browser cache and see if that solves your problem. The following guide should help you how to clear browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
Do get back to us if the issue persists. You may also like to share a screenshot of the form editor as well and we will take a look. The following guide should help you how to upload image in forum post: http://www.jotform.com/answers/277033
Thank you!
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AussieRescueMidwestReplied on September 1, 2015 at 4:18 PM
No, this does not answer my question. Can someone please call me instead of sending half emails with responses that do not make sense? My cell phone number is 847-910-3668. Thank you, My name is Amy.
The issue is within the jotform system, not something that I am doing. Within the last week and a half, our adoption applications coming out with errors on them when you download the PDF version. We use these to upload to another database system and serve 5 states in the midwest for our rescue. We cannot afford to have these come in with errors. Please help me to resolve this issue as soon as possible. i have sent many screen shots already.
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swimmingaustraliaReplied on February 25, 2016 at 3:24 PM
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David JotForm Support ManagerReplied on February 25, 2016 at 4:11 PM
@swimmingaustralia, this is an old thread, your concern will be addressed on the following thread: http://www.jotform.com/answers/781666