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duarte_flaviAsked on November 3, 2015 at 3:09 PM
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Jeanette JotForm SupportReplied on November 3, 2015 at 6:31 PM
Can you please elaborate with more details your question?
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duarte_flaviReplied on November 3, 2015 at 7:37 PM
Sorry.
After creating my form and incorporates it to my app on android sitema, the "Upload Files" does not function. What am I doing wrong?
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Jeanette JotForm SupportReplied on November 3, 2015 at 11:18 PM
You must make the form mobile responsive, please check this guide for more help.
http://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive
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duarte_flaviReplied on November 4, 2015 at 9:02 AM
Hi.
The form had already been set to the responsive mobile, however the option "Formularios Fields> upload files" this is useless. It does not work. All functions work except the "Upload Files".
System iOS in the form works perfectly. Loads files with no problem, but the android system that does not work.
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David JotForm SupportReplied on November 4, 2015 at 1:09 PM
There may be issues with Chrome and the native browser on android. Unfortunately, this is not something that we may be able to resolve. However, file uploads should work on mobile FireFox.
Also, try replacing all the file extensions on your file upload property with just asterisk symbol *. This accepts all file extensions except php and other executable files so this might help. Maybe the image from the mobile device has different file extension.
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duarte_flaviReplied on November 4, 2015 at 1:53 PM
It is not because of it. the same app installed on both platforms: iOS and ANDROID. but only in the IOS FILE LOAD works. In android, it seems I'm not clicking anything. Not that he does not accept files, the fact is that he did not even accept the click.
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fabiotrevisanReplied on December 20, 2015 at 5:12 AM
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Mike_G JotForm SupportReplied on December 20, 2015 at 6:01 AM
@duarte_flavi,
Are you referring to this form, http://www.jotform.com/52953349277669? May we also know if this form is embedded on a website?
I have checked your form on my android device and it seems to be working on my end perfectly.
Are you still having issues with the File Upload field on your android phone? If yes, please let us know and we will be glad to help you.
@Fábio,
I have moved your concern to a new thread. we believe that we can better assist our users if they will have a thread of their own for every question that they have to avoid confusion with the answer. You can click this link to the new thread and we will attend to you on that thread.
Thank you.
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dumboappReplied on September 19, 2016 at 7:39 AM
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IrshadReplied on September 19, 2016 at 7:52 AM
@dumboapp,
For better assistance, I've moved your question to a separate thread and shall be addressed there shortly.
https://www.jotform.com/answers/935584
Thank you!