NOT receiving my email notifications from Jotform.. Is there an interruption in service?

  • RonHilfinger
    Asked on November 16, 2015 at 10:58 PM
  • Kiran Support Team Lead
    Replied on November 17, 2015 at 6:18 AM

    I believe that you are referring to your JotForm http://www.jotform.us/form/31614451103137. I've checked your JotForm and I notice that the sender email address is left blank. I've changed the sender email address to use JotForm default email address. Also, I've tried sending a test submission and see that the notification sent to your email address without any issue from our end.

    NOT receiving my email notifications from Jotform Screenshot 20

    We also request you to take a look at the following guide that can help you in troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please let us know if the issue still persists. We will be happy to take a look again.

    Thanks!