Not receiving email from forms

  • DCStraining
    Asked on February 10, 2016 at 12:26 PM

    Hi,  

     

    I have 3 separate jotform registration links listed on 1 page, to allow each enrollee to choose the training they want. All three are supposed to send a confirmation email to each enrollee.  The first and third do, the middle link does not.  I have tried re doing the jotform pages, cloning the pages and changing the titles, and re-doing the page with all 3 links.  Nothing works.  I provided 2 links below, both have 3 links on 1 page, and the middle link on both will not send email confirmations, while the first and third will.

    Thanks,

    Mike

  • Mike_G JotForm Support
    Replied on February 10, 2016 at 2:03 PM

    I have checked how you have set up your emails on all of the forms listed as a link on the two forms you have provided the link above. I have noticed that you are using Email-Notifications instead of autoresponders.

    I would recommend, you create an email autoresponder on your forms instead. Creating-a-Form-Autoresponder

    Not receiving email from forms Image 1 Screenshot 30

    Then, on the Recipient E-mail of the email autoresponder, select the field that will gather the email address of your enrollees.

    Not receiving email from forms Image 2 Screenshot 41

    Here's another guide that may help you understand the details of the notification email and the autoresponder email: Notification-Autoresponder-Email-Details