Can't Receive Email Notification from Some of My Submissions

  • ExpressAM
    Asked on February 22, 2016 at 8:31 AM

    Hello. I am using JotForm to build an invoice form for my business. It seems that sometimes I go days without getting any emails notifications about submissions and I only know if I go into the submissions on the jot form website. Is there any reason for this in particular and is there a way to ensure I can get notifications? Thank You!

  • mert JotForm UI Developer
    Replied on February 22, 2016 at 9:44 AM

    First of all, sorry for the inconvenience that you are experiencing. Are you receiving some of the email submissions after a long time? Please, confirm this because when I checked the mail log, I didn't see any failed record.

    Below, you can see the recent part of your mail log:

    Cant Receive Email Notification from Some of My Submissions Image 1 Screenshot 20

     

    Alternatively, you can use the "Daily Digest" App to cross check the submissions between your email submissions and actual submissions. This app calculates the submission changes on your account and sends a email to you with newly created submissions' contents.

     

    For further assistance, please do let us know.