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    I can't access the pictures that were attached to a form submission

    Asked by kt4ever on November 29, 2016 at 02:15 PM

    Our form, Compassionate Friend Candlelighting has several submissions. Many have pictures, jpg file submitted, I can't view them, I get a 404 error, file not found???? I need these pictures to include in a memorial presentation on Dec 11

    Page URL:
    https://www.jotform.com/uploads/kt4ever/12445502669/355392268158863545<br/>/IMG_0177.JPG

    Screenshot
    attached can't access can't a
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    JotForm Support

    Answered by KadeJM on November 29, 2016 at 04:02 PM

    It looks like this might've been due to your form being over quota but, I've refreshed the counts which were incorrect compared to your current so this should've fixed the problem for you.

    If I am not mistaken I believe you mean for this form: https://www.jotform.com/form/12445502669 

    Please try downloading it again now to see if you're able to access the images and let us know.