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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why images are not being displayed correctly?

    Asked by DMario on November 29, 2016 at 04:48 PM

    I use my form to upload images. When I tried to download them, some images are not load correctly. Even if I tried to export the form via PDF in Jotform directly, images are not load completely.



    Page URL:

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    JotForm Support

    Answered by Mike_G on November 29, 2016 at 10:56 PM

    I would like to apologize for any inconvenience. I was able to reproduce the issue you're having on my end also when I viewed the images on your form's submission page. I tried to download one of the images shown in the screenshot you posted and I got the same issue. I inspected the image and found out that its dimension is too large (3264 x 2448) and there is a high probability that it is just loading slowly. I believe the issue is not how the images are uploaded or downloaded, but because the image dimension is too large. I would suggest you try to add a sub-labels on the File Upload fields on your form and indicate an acceptable image dimension that can only be uploaded.

    If you have any further questions regarding this, please feel free to contact us again anytime.

    Thank you.

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    Answered by DMario on December 01, 2016 at 03:11 PM

    HI! Thanks for your response. Here's the thing: if I run a report right now, it will display ok. I already ran the same report I attached on my first question and all images displayed correctly.

    This makes me think the issue is not the image resolution but maybe something with Jotform's service.

    I hope you can replicate this too...

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    JotForm Support

    Answered by BDAVID on December 01, 2016 at 07:03 PM

    I checked your form submissions, and the images loaded fine:

    The slow loading time has to do with the internet speed most of the time. Let us know if you have more questions.