What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autocompleted Address Widget does not work!

    Asked by Fivestonesmarketing on November 29, 2016 at 04:54 PM

    I have used the Autocomplted Address Widget on numerous forms for a client's online ordering process. I just learned today the the widget is not working. I tried it on every form that I have built and tried to build a new test form with the same results. Lastly I tested the Demo option on the actual widget within Jotfrom. It doesn't work either. 

    Needless to say, neither my client, nor myself are very happy... as has been costing them lost sales.

     

    I have removed the widget from all of my forms and replaced it with a traditional Address block. 

     

    Please let me know the status of this issue.

     

    Thank you,

     

    Jon Carr

    Five Stones Marketing

    jcarr@fivestonesmarketing.com

    Page URL:
    http://www.fcimulch.com/mulch-order-form.html

    Screenshot
    does not work address widget work autocompleted
  • Profile Image
    JotForm Support

    Answered by jonathan on November 29, 2016 at 09:23 PM

    We apologize for the inconvenience caused. I was able to reproduce the issue with the Autocompleted Address widget as well.

     

    The widget is quirky and will not work properly unless you refresh the browser. It sometimes work on 1st used, but will stop working if you change the text in the address input box.

    I have submitted this thread to the next level support so that they can check the widget. 

    We will notify you here once we update and fixed.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by widgets on December 02, 2016 at 05:49 AM

    Hi, google started to require apikeys on their services. So in order to use the widget properly. You have to enter your own Google API key. You can get it from here and put it to the new field parameter of the widget.

     

    Regards,
    Widget Team