What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am having trouble logging into my account

    Asked by Odianosen  on November 30, 2016 at 03:05 AM

    Hello there,


    I am having trouble logging into my accaount

    I have requested for a apsswrod reset through the registered email address but the mail is yet to dro

    Kindly Assist

    Many Thanks


  • Profile Image
    JotForm Support

    Answered by seth on November 30, 2016 at 05:22 AM


    Your email address was in the bounce list. I removed it. You should be able to receive emails now.

    Here is the reason of the bounce issue:

    Reason(s) : smtp; 554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554

    Please contact the supplier that applies this security policy if possible. If this policy is active, you won't be able to receive other emails from JotForm.

    If they request information about JotForm please contact us again.