I am having trouble logging into my account

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    Asked on November 30, 2016 at 03:05 AM

    Hello there,


    I am having trouble logging into my accaount

    I have requested for a apsswrod reset through the registered email address but the mail is yet to dro

    Kindly Assist

    Many Thanks


  • Profile Image
    Answered on November 30, 2016 at 05:22 AM


    Your email address was in the bounce list. I removed it. You should be able to receive emails now.

    Here is the reason of the bounce issue:

    Reason(s) : smtp; 554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554

    Please contact the supplier that applies this security policy if possible. If this policy is active, you won't be able to receive other emails from JotForm.

    If they request information about JotForm please contact us again.