Cannot receive automate form response notifications

  • ufsa
    Asked on November 30, 2016 at 11:15 AM

    Good morning-

     

    Please assist with correcting the automatic email notification for attached form.  I have tried to send a test email on 4 occurrences and not received the test email.  

  • David JotForm Support
    Replied on November 30, 2016 at 1:53 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues