What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Document/Photo links not working from submission pdf

    Asked by GrowtoLearn on November 30, 2016 at 11:32 AM

    As part of our school gardens mini-grant application, we ask applicants to upload a detailed map of their project and photos of their space. Some also upload a detailed excel budget. Our review team receives pdf copies of the applications downloaded from jotform. In the past, once the documents were downloaded the links still worked to re-direct readers to the uploaded content. This year, we're getting an error message that says 'too many re-directs' and prompts readers to clear their browser cache of cookies. Even after taking this step, the links still do not work. Any insight into why this might be happening? It has not happened in previous years.

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    JotForm Support

    Answered by Mike on November 30, 2016 at 02:38 PM

    Thank you for contacting us.

    My test file opening from the PDF file was successful. Could you please let us know which operating system, browser and PDF reader software is used by your review team?