Form not getting to paypal.

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    soapboxdesigner
    Asked on November 30, 2016 at 05:16 PM

    Only 91 of 135 submissions are reaching the paypal payment page.

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    EltonCris
    Answered on November 30, 2016 at 10:21 PM

    Are you checking those on incomplete payments list?

    http://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    Note that incomplete payments are usually abandoned payments, meaning the user did not choose to pay or simply close the page after they are redirected to Paypal.

    You might also want to check this Paypal FAQs to understand more about incomplete payments.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

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    Chriistian
    Answered on December 12, 2016 at 12:44 AM

    Hello @soapboxdesigner,

    Did you recently send a response to this thread? If yes, then unfortunately it did not reach the forum. Please follow this link to view your thread and post your reply from there: https://www.jotform.com/answers/1001127 

    If you did not send a response, then please ignore this message.
    Regards.