What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe: The coupon code is NOT reducing the amount being charged

    Asked by hylworkshops on December 01, 2016 at 02:26 AM

    the coupon code is NOT reducing the amount being charged.

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    JotForm Support

    Answered by NeilVicente on December 03, 2016 at 01:16 AM

    Hi,

    Stripe-originated subscriptions cannot use JotForm-created coupons. You may only use coupons that were created through your Stripe account dashboard.

    We have added a restriction in the new wizard to automatically use Stripe-originated coupons with Stripe-originated subscription plans.

    Please feel free to let us know if you have any other questions or concerns.

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    Answered by hylworkshops on December 03, 2016 at 01:44 AM
    Hi Jotformforum_1001432, A new Heal Your Life Workshops - Licensee Help Desk account has been created for you. Click the url below to activate your account and select a password! https://hylw.freshdesk.com/register/leotcrqaXsn0cYS9PC If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us. Regards, Heal Your Life Workshops - Licensee Help Desk
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    Answered by hylworkshops on December 03, 2016 at 01:45 AM
    Dear Jotformforum_1001432, We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). To view the status of the ticket or add comments, please visit https://hylw.freshdesk.com/helpdesk/tickets/215 Thank you for your patience. Sincerely, Heal Your Life Workshops - Licensee Help Desk Support Team
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