What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe: they select more than one product, it only charges them for one

    Asked by hylworkshops on December 01, 2016 at 02:26 AM
    they select more than one product, it only charges them for one
  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 03, 2016 at 01:29 AM

    Hi,

    We currently do not support multiple subscriptions, so only the first selected plan is passed to Stripe.

    We have updated our system to reflect this restriction on your form. Instead of checkboxes, the plans should display as radio buttons.

    Best,

  • Profile Image

    Answered by hylworkshops on December 03, 2016 at 01:45 AM
    Hi Jotformforum_1001433, A new Heal Your Life Workshops - Licensee Help Desk account has been created for you. Click the url below to activate your account and select a password! https://hylw.freshdesk.com/register/WFaGtQDEi2yQoQTFoi If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us. Regards, Heal Your Life Workshops - Licensee Help Desk
    ...
  • Profile Image

    Answered by hylworkshops on December 03, 2016 at 01:45 AM
    Dear Jotformforum_1001433, We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). To view the status of the ticket or add comments, please visit https://hylw.freshdesk.com/helpdesk/tickets/216 Thank you for your patience. Sincerely, Heal Your Life Workshops - Licensee Help Desk Support Team
    ...