What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The submit button is showing PayPal check out button

    Asked by baisshalom on December 01, 2016 at 10:54 AM

    Is there anyway to customize the button on a paypal form?

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    JotForm Support

    Answered by Jan on December 01, 2016 at 12:31 PM

    Yes, it is possible to customize the Submit button. Here's how:

    1. In the Form Builder, select the "Submit" button field and then click the "Button Style" button.

    2. You will be redirected to the Form Designer where you can customize the Submit button. You may also choose a template by clicking the "Button Template" option. 

    Hope that helps. Thank you.

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    Answered by baisshalom on December 01, 2016 at 12:43 PM

    Thanks, I saw that but I'm using the paypal form and even though I see the button like you show above in the designer on the actual form, I see this:



    this is the form: https://form.jotform.com/63354232937155

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    JotForm Support

    Answered by Jan on December 01, 2016 at 01:37 PM

    I was able to replicate the issue. This is happening because the "Use PayPal Checkout Buttons" is enabled in the payment wizard. You need to disable it, here's how:

    1. Select the payment tool/field and then click the wand icon.

    2. In the payment wizard, please scroll down and then click the "Additional Gateway Settings" drop down/collapse.


    3. Look for "Use PayPal Checkout Buttons" option and disable it.


    4. After that, please click the "Save Changes" button.


    Hope that helps. Thank you.