How to add more information to the PayPal payment form reports?

  • rwright
    Asked on December 1, 2016 at 1:06 PM

     

    Can we change the PayPal section on our form to include something to let our Finance Dept. know what the payment is for.  It only shoes the Transaction number, the date/time and the customers email.  It doesn't say what the product is.

     

    Jotform Thread 1001844 Screenshot
    Page URL: https://form.jotform.com/GSNYPENN/cookiewow17Guest
  • Kiran Support Team Lead
    Replied on December 1, 2016 at 2:22 PM

    Could you confirm that if you are downloading this report from the PayPal dashboard? If so, unfortunately, we cannot control the reports generated from the PayPal. We request you to check with PayPal in regard. 

    Also, you may consider generating an Excel report from the reports that provides all the fields from the form. Please refer to the guide below:

    https://www.jotform.com/help/101-How-to-Create-an-Excel-Report

    Hope this information helps!