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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to add more information to the PayPal payment form reports?

    Asked by rwright on December 01, 2016 at 01:06 PM

     

    Can we change the PayPal section on our form to include something to let our Finance Dept. know what the payment is for.  It only shoes the Transaction number, the date/time and the customers email.  It doesn't say what the product is.

     

    Page URL:
    https://form.jotform.com/GSNYPENN/cookiewow17Guest

    Screenshot
    can style size font product
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    JotForm Support

    Answered by Kiran on December 01, 2016 at 02:22 PM

    Could you confirm that if you are downloading this report from the PayPal dashboard? If so, unfortunately, we cannot control the reports generated from the PayPal. We request you to check with PayPal in regard. 

    Also, you may consider generating an Excel report from the reports that provides all the fields from the form. Please refer to the guide below:

    https://www.jotform.com/help/101-How-to-Create-an-Excel-Report

    Hope this information helps!