What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to downgrade my subscription. But it keeps failing.

    Asked by solomona8 on May 16, 2012 at 12:01 PM

    Frankly, I had forgotten that I was still a "premium" user even though I don't use jot form as much as I used to.  I was reminded today, when I got an automatic payment notice from PayPal.  There doesn't seem to be a way to downgrade my subscription.  Please help.

     

    Aaron

    Page URL:
    http://www.jotform.com/pricing?

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    JotForm Support

    Answered by idarktech on May 16, 2012 at 12:47 PM

    Hi Aaron,

    It appears that you have paid for Jotform using one of our payment gateways, Paypal. To cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you have made to us

    3. Click on the subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. Your account will stay Premium until the paid period expires.

    Hope you find this helpful. Thank you for considering Jotform.