What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My free account has been disabled

    Asked by ldooley on May 16, 2012 at 01:05 PM

    I understand that my free account can only hold so many submissions.  My form has been disabled even though I have been downloading  my submissions to excel and then deleting them.  Can you help me?

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    JotForm Support

    Answered by idarktech on May 16, 2012 at 01:13 PM

    Hi Idooley,

    Unfortunately, that wouldn't help. Deleting submissions will not reduce your used quota.

    Submissions counter will only reset every first day of the following month. For example, next reset will be on June 01, 2012. However, if you don't like to wait you can upgrade to one of our paid plans.

    If you have any further questions, please let us know. Thanks for using JotForm!

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    Answered by ldooley on May 16, 2012 at 01:17 PM

    I know other people in my company have the paid account - do I just have to log in as them and do my form all over again? 

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    JotForm Support

    Answered by Goldo on May 16, 2012 at 01:23 PM

    That is possible. You can easily clone your from the paid account. Old submissions will not be carried over though.