What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trouble with Setting up Email Notifications

    Asked by gcook1868 on December 04, 2016 at 05:57 AM

    I tried to edit the email address to which the notifications are sent and it would not let me access the recipients page. when I click "EDIT" for the notification form, I can see the edit page with the recipients tab flash by, but it goes directly to the notification email edit page. I tried several times, but could not access the email (recipient) page.

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    JotForm Support

    Answered by Jan on December 04, 2016 at 01:09 PM

    My understanding is that you are having trouble getting to the "Recipients" tab.  Please try the solutions below:

    1. Disable any browser add-ons, extensions, pop-up blockers.
    2. Please try logging out from JotForm and then logging back in.
    3. Try using another browser to check if it will work or not.
    4. Lastly, you may try clearing your browser cache.

    I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.