What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you please provide further details to the issue you are encountering? The key to the encrypted form should be downloaded to your device during the first time that you Enabled the encryption on the form. Can you please check your downloads folder for a file named jotform.key?
If you are having trouble uploading the key to the submissions page, please do let us know. I would also recommend using Google Chrome when browsing the encrypted forms to make sure the key is uploaded correctly. Please see our guide here for more information about Encrypted Forms and How to Use Them.
Please let us know how it goes.