the 11th payment

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    Asked on May 16, 2012 at 04:20 PM

    Hello, I don't expect to receive more than 10 payments a month.... but what happens if someone wants to make a payment the 11th time and I still have a free account? Will I get prompted to upgrade, or does the person completing the form get a notice? What does that look like?


    Can I set it up automatically to charge me the required amount if I get to 11 payments? Would that stay there or would it automatically go back down to a free account the next month with fewer than 11?



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    Answered on May 16, 2012 at 04:57 PM

    Jess, once you reach your monthly limits, your form(s) will be disabled and your visitors won't be able to submit anything on your form(s). Your account will not be immediately disabled when you get 11 payments. 

    Unfortunately, you need to upgrade /downgrade your account yourself. It is not yet possible to upgrade or downgrade an account automatically. Because we will be needing your permission.

    Feel free to contact us if you have any other questions.