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    I have a Free account. Will I lose my forms if I don't upgrade before the end of the year?

    Asked by getnickifit on December 05, 2016 at 01:54 PM
    Page URL:
    www.nickifit.com

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 05, 2016 at 03:59 PM

    I see that you have 17 forms and, as you know, a limit for Free users is 5 maximum. However, when we introduced the number of forms limit we allowed our old users to have the existing forms, but you were not able to create new ones unless you upgrade.

    And you can see if you try to create new forms you will see this message:

    I assume that you were grandfathered to keep your 17 forms? 

    If that's the case you're safe, of course, you can always disable some of your forms and keep them like that since then they will not affect the limit.

    Hope it clarifies more.

    If you have any additional questions please let us know.

    Thank you!

     

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    Answered by getnickifit on December 05, 2016 at 11:45 PM
    Yes, you've answered my question.
    Thanks for the response!
    Sincerely,
    Nicki Jones
    Owner/Operator, NickiFit LLC
    Commitment. Consistency. Control.
    NickiFit.com
    1-844-698-7829
    PO Box 287656
    Kansas City, MO
    64128
    ---- On Mon, 05 Dec 2016 14:58:50 -0600 JotForm <noreply@jotform.com> wrote ----
    A new response has been received:
    Answered by Nik_C
    I see that you have 17 forms and, as you know, a limit for Free users is 5 maximum. However, when we introduced the number of forms limit we allowed our old users to have the existing forms, but you were not able to create new ones unless you upgrade.
    And you can see if you try to create new forms you will see this message:
    I assume that you were grandfathered to keep your 17 forms?
    If that's the case you're safe, of course, you can always disable some of your forms and keep them like that since then they will not affect the limit.
    Hope it clarifies more.
    If you have any additional questions please let us know.
    Thank you!

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