What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to collect credit card information using JotForm?

    Asked by sylvia  on December 05, 2016 at 02:53 PM

    I would like to build a one page basic information form that will contain credit card information that can be stored securely in your datasystem. I would like to have this form accessed either on my website or instagram if possible.

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    JotForm Support

    Answered by Kiran on December 05, 2016 at 04:30 PM

    Unfortunately, it is not allowed to collect sensitive information including credit card information on plain text fields using JotForm. In order to receive payments using JotForm, it is required to use one of the payment methods from the form builder.

    If such fields are used on the forms, the associated account will be auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. Please refer to our Terms of usage for more information on phishing. 

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.