What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Form is not being saved or updated - why?

    Asked by sandymacrae on December 05, 2016 at 03:02 PM

    Look at https://form.jotform.com/63393620725962


    I have modified the form and tried to save this several times and failed although it shows it 'saving' on the editing screen.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 05, 2016 at 04:50 PM

    I have checked your form and I can see changes are being properly saving, when I have added a testing form and previewed the form then I was able to see the change applied: 

    Here's also a screen-cast that shows that the form is saving fine too: 

    What I would suggest you is to check that you are logged in, may be that your session has already expired then it may result on the save process to keep working and never be completed. 

    If this is the case then clicking on the preview button will trigger the save process again and if you're logged in it should work. 

    If this still does not work, please check the web console, these keyboard shortcuts will help you to get the console on your end: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J


    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload the screenshot with your next reply: 


    We will wait for your response. 

  • Profile Image

    Answered by sandymacrae on December 06, 2016 at 01:52 AM

    Thank you for this and I agree that this now works.  I have no idea why I kept seeing the OLD page in my Browsers (Chrome and FireFox) but it could be a local problem with the wonderful new Windows 10!  One day, Microsoft will get it right....

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    JotForm Support

    Answered by Chriistian on December 06, 2016 at 04:45 AM

    Hi sandymacrae,

    Glad that the issue has been resolved. If you have other concerns, please let us know.

    We'll be happy to assist.