What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I retrieve my form?

    Asked by José Eroni Fernandes  on December 05, 2016 at 03:03 PM

    Fiz o formulário e nenhum de meus emails retorna o reset de senha, não consigo recuperar.

    ESSE É O MEU FORM.

    https://form.jotformz.com/63153785070658

  • Profile Image
    JotForm Support

    Answered by Jan on December 05, 2016 at 05:07 PM

    This form (https://www.jotform.com/63153785070658) is under the username (ERONI). 

    The email address you provided did not match with the user account's email address. The account's email has .br at the end. Also, this email is in the bounce list. It is the reason why you are not getting any emails from JotForm.

    I went ahead and requested for a password reset instructions to be sent to your email address.

    Hope that helps. Thank you.