Setup the FB integration, and JF will create the invoice, mark it as "S

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    gappsmasters
    Asked on May 16, 2012 at 10:21 PM

    Setup the FB integration, and JF will create the invoice, mark it as "SENT" - but no email is being sent to customer.

    Not working 100% = bummed.



    This is a re-post of a comment on Create Invoices from Forms Using Freshbooks Integration

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    jeanettebmz
    Answered on May 16, 2012 at 11:48 PM

    Actually , I have done a test and couldn't replicate the escenariio.

    I was able to get an email notificacion from freshbook into my yahoo email that also contains the link to view the invoice

     

    I also was able to recieve the notification from my form submission.

    Please make sure that on the sender field for the notification settings , the "noreply@jotform" email address is set , in order to prevent messages to go into the spam folder

    If you have more questions, let us know

    Jeanette

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    gappsmasters
    Answered on May 16, 2012 at 11:50 PM

    I received the e-mail notification from JotForm, but the Invoice in FreshBooks says "SENT" but no e-mail was generated or sent.  Could there be a setting that is not properly config'd in FB?

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    jeanettebmz
    Answered on May 16, 2012 at 11:51 PM

    That is most likely the issue, please contact Freshbook support, because it seems out of our boundaries

    Best regards

    Jeanette

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    emrew86
    Answered on May 18, 2012 at 04:21 AM

    Hi gappsmasters, can you try it again ? Emails for Invoices are sent anymore.

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    gappsmasters
    Answered on May 18, 2012 at 10:36 AM
    I spent some time on the line withFreshBooks support yesterday...They told me JF is sending the invoice create (marked as sent), but are not sending the 2nd API call to generate a send.email API call. We ran at race and that's what they determined.Is it possible? Is it possible only happening on our account? I would really like to get this running....
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    gappsmasters
    Answered on May 18, 2012 at 10:38 AM
    Ran at race = ran an API trace. Also, here is their suggestion: I do have API logs for your account available now, and I can confirm that Jotform has not sent a single invoice.sendByEmail call. I do see an invoice.create call with the status set to "sent". As we discussed this doesn't actually send an email, Jotform would need to follow the .create call with .sendByEmail.Just so I am clear, I should not have to add any new notification or other settings to make this work? Just the "integrations" for Freshbooks?
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    jeanettebmz
    Answered on May 20, 2012 at 05:16 PM

    To my knowledge , your assumption is correct

    However let me forward this to 2nd level so they can provide you with more details about how Fresbooks should work

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    emrew86
    Answered on May 30, 2012 at 03:54 AM

    Hi gappsmasters, I have tested it again and I can get email. Can you please try it again ? Emails are sent only when invoice option is selected.

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    gappsmasters
    Answered on May 30, 2012 at 08:25 PM

    Seems to work now.  Thanks!