I can't recover my password

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    Asked on December 06, 2016 at 06:49 AM

    I Made a mistake with my email in my user to jotform. my email is joseeroni@gmail.com isn't .br, so, when i request reset instructions it can't delivery because i used a email adress that doesn't exist.

    i Need help about this to recovery my test form (https://www.jotform.com/63153785070658)




    Answered by Jan

    This form (https://www.jotform.com/63153785070658) is under the username (ERONI). 

    The email address you provided did not match with the user account's email address. The account's email has .br at the end. Also, this email is in the bounce list. It is the reason why you are not getting any emails from JotForm.

    I went ahead and requested for a password reset instructions to be sent to your email address.


    Hope that helps. Thank you.

  • Profile Image
    Answered on December 06, 2016 at 07:25 AM


    Because of having the same IPs, I changed the e-mail address from joseeroni@gmail.com.br to joseeroni@gmail.com.

    You can now recover your account's password.

    If your problem persists, please let me know via this topic.

    Thank you for contacting us.

    Kind Regards.