What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't recover my password

    Asked by ERONI  on December 06, 2016 at 06:49 AM

    I Made a mistake with my email in my user to jotform. my email is joseeroni@gmail.com isn't .br, so, when i request reset instructions it can't delivery because i used a email adress that doesn't exist.

    i Need help about this to recovery my test form (https://www.jotform.com/63153785070658)




    Answered by Jan

    This form (https://www.jotform.com/63153785070658) is under the username (ERONI). 

    The email address you provided did not match with the user account's email address. The account's email has .br at the end. Also, this email is in the bounce list. It is the reason why you are not getting any emails from JotForm.

    I went ahead and requested for a password reset instructions to be sent to your email address.


    Hope that helps. Thank you.

  • Profile Image
    JotForm Support

    Answered by amy on December 06, 2016 at 07:25 AM


    Because of having the same IPs, I changed the e-mail address from joseeroni@gmail.com.br to joseeroni@gmail.com.

    You can now recover your account's password.

    If your problem persists, please let me know via this topic.

    Thank you for contacting us.

    Kind Regards.