What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PCI Risk Transaction Error

    Asked by commercialkings on December 06, 2016 at 10:04 AM

    Please see message received from customer who was unable to order through the form.


    When checking out I received an error saying PCI :: Risk - Transaction refused due to risk model, so I attempted the transaction again and I received the same error. 

    Page URL:

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    JotForm Support

    Answered by EltonCris on December 06, 2016 at 10:58 AM


    That error typically occurs when the billing address entered does not match with the CC credentials entered in the CC fields. Please make sure to enter the exact billing address associated with the card.

    If you have further questions, or if you still keep on receiving this error, make sure to let us know.