What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I remove the encryption?

    Asked by Conductor1 on December 06, 2016 at 12:55 PM

    How do I remove the encrytption?

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    JotForm Support

    Answered by John_Benson on December 06, 2016 at 01:58 PM

    You can remove it in the Advanced Preferences settings. Here's how:

    1. Open your form and click the Preferences button in the Form Builder.

    2. Go to the Advanced tab and disable the Encrypt Form Data. Click the Save Changes when you're done.

    Hope that helps. Let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by Conductor1 on December 06, 2016 at 03:45 PM
    Thank you. I'm trying to see the forms already submitted, but is
    encrytped. I have now clue where the code is to open it.
    ...
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    JotForm Support

    Answered by david on December 06, 2016 at 06:30 PM

    When the encryption was added to your form, a key file was created.  A copy should have been downloaded to whatever device you were currently using.  To remove the encryption for that submission, you would need to upload your key.  This can be done while viewing your submissions:

    Click on the I will provide the public key button



    and then upload the public key that you already have.



    As soon as you upload the key, it is added to your jotform account.

    If you are not seeing the following screen, try browsing in private/incognito mode or clearing your browsers cache/cookie data.  That should allow for uploading your key.