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    Gift registry data not tracked

    Asked by PensacolaMESSHall on December 06, 2016 at 03:26 PM

    We use gift registry for our form: https://form.jotform.com/61575549990976

    Most of our Field trip dates in February have been selected by folks already, but today they mostly seem to say that they are available.

    I am going to try and tackle it this afternoon some more, but thought I could ask if you have any insights.



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    JotForm Support

    Answered by Nik_C on December 06, 2016 at 05:58 PM

    I checked your form and I saw this:

    Now, I didn't want to do a test submission since it will take one of available slots, but If you notice any additional problem please let us know.

    We'll be glad to help!

    Thank you!

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    Answered by PensacolaMESSHall on December 06, 2016 at 06:45 PM
    Those two are ones where we had listed 0 availability for some reason.
    I tried editing one of our entries, changing it from one day to another. It
    didn't increase availability on the original date or decrease availability
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    JotForm Support

    Answered by Welvin on December 06, 2016 at 10:59 PM

    It should suppose to restore the number in the option. I tried it and it's working fine. Please try the following:

    a. If you want to increase the availability of the item, just add 1 to the original number. If you have it 2 before, make it 3.

    b. If you want to decrease, do the opposite. 

    c. If you want to remove the availability, make it 0. 

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    Answered by PensacolaMESSHall on December 07, 2016 at 09:45 AM
    I understand how to change it manually. However, we have had multiple
    submission which chose specific dates, and the form appropriately reduced
    the number. However, just yesterday it seems to have lost all track of all
    of the submissions and shows that no dates have been chosen, though the
    vast majority have been. (At least for February) When I do a test
    submission, selecting February 1, it does not reduce the number from one to
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    JotForm Support

    Answered by EltonCris on December 07, 2016 at 10:43 AM

    I think the widget needs to be re-opened to update its API connection which I just did for the February dates and it fixes it.

    I simply open the widget wizard, click the update widget button and it syncs with the data existing data.

    Here's how it looks now.

    If you see other widgets that are not updating, please update them by re-opening the widget settings. This would help.

    Thank you!

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    Answered by PensacolaMESSHall on December 07, 2016 at 11:45 AM
    Thank you!