What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why can't I view source code?

    Asked by The_Mighty_Optiq on May 17, 2012 at 09:17 AM

    Since last night I haven't been able to view the source code of my forms... when I go to any other webpage n do it it just pops right up... for soe reason jotform is crashing the browser... this happens in both chrome and firefox... is there a reason for this?

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    JotForm Support

    Answered by Goldo on May 17, 2012 at 12:17 PM

    I am able to view the forms source code using Firefox 13 and Chrome 18. Browsers not crashing as well. Can you walk me through on how I can replicate the issue please?

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    Answered by The_Mighty_Optiq on May 17, 2012 at 04:01 PM

    ok sure.... when I'm editing my form I'll click "Preview".. when the preview window pops up I click "view in another tab"..... when it opens in another tab I right click n select "view source".... then another page pops up but nothing loads... n none of the jotform pages I got open will work, then eventually I get an error message and it asks if I want to kill the pages or wait for them to load.... if I wait the same thing eventually pops up again... so I'll have to kill the pages, close out the tabs n come back to here in a new tab...  idk why this is happening..

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    JotForm Support

    Answered by Goldo on May 17, 2012 at 04:20 PM

    I'm not sure why you are not able to view the source. I've followed your steps and still was able to view the source fine.

    I have tried it on 2 machines running Windows 7 and XP and both works fine.

    Are you able to view souce on some other websites?

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    Answered by The_Mighty_Optiq on May 17, 2012 at 04:34 PM

    yes I can see the code of other sites... it just happens with this one..

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    Answered by The_Mighty_Optiq on May 17, 2012 at 04:44 PM

    ok I just realized I can view the source of some of my other forms.... but not the ones like this

     

    http://form.jotform.us/form/21376636460152

     

    ......  does it allow you to view the source when you look at it?

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    JotForm Support

    Answered by Goldo on May 17, 2012 at 04:52 PM

    Yes I'm able to view the souce of that form using both Firefox and Chrome. That is a long form and it may take time to view the source.