What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I get mail notification to work, query 2.

    Asked by remoran on May 17, 2012 at 10:04 AM

    The mail notification component of JotForm is a nightmare. I have the secure form done, the CC works and the data is fine but I can't get the damn notification email to work. I have spent days on this! Without the notification, the project is not finished. The docs don't cut it. As stated before, I build websites for a living. Ditto databases so I know a little bit about documentation and JotForm, in this case, doesn't cut it. How do I get this to work. I send test mails, nothing. I select email to be the sender, nothing. Your tech is terrific save for this part. Please help me so I can get this finished.

    Here are two URLs that I have sent before. Check it out and see what I am doing wrong. 

    Page URL:

  • Profile Image

    Answered by jeanettebmz on May 17, 2012 at 03:56 PM

    I have checked some of your forms notfiications settings, and I foudn some of them didnd't have the settings below, so I made the changes.

    We always recommend to set the sender email to : noreply@jotform.com In order to prevent servers to reject it once they check it is not coming from the same domain


    Hope this finally helps you to get your forms working

    Also I would recommend you to send us the Form ID for more specific investigation if you still need more assistance.