- Susan FortAsked on December 07, 2016 at 07:11 AM
As per the note below, I am requesting that forms be moved from hlhendy to susanfort.
From: JotForm [mailto:email@example.com]
Sent: Tuesday, December 6, 2016 9:15 PM
To: Susan Fort <firstname.lastname@example.org>
Subject: Re: My users are getting a "form over quota" message. How can I resolve?
A new response has been received:
Answered by BJoanna
I have checked and you do not have any form created on your account. I saw that you are sub account user of account hlhendy.
That account is overlimit and because of that form are showing over quota message. I also saw that you have upgraded your account susanfort to Bronze plan. However considering that form are not created on your account they are still over quota. You will need to upgrade main account hlhendy on which forms are create. We can cancel your Bronze plan for account susanfort and refund you your payment. Or we can move all forms from account hlhendy to your account susanfort. If you want that form are moved to your account, please login to account hlhendy and request transferring of forms to account susanfort, here on forum.
Let us know how should we proceed.
- JotForm SupportMike_GAnswered on December 07, 2016 at 08:44 AM
I have moved all the form from the hlhendy account to the susanfort account as you have requested.
Please feel free to contact us again anytime, if you have other questions or concern.