What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I accidentally upgraded the wrong account

    Asked by christopherkallal on December 07, 2016 at 10:36 AM

    I accidentally upgraded the wrong account. I thought I was logged into my other account. How to do cancel the one or transfer it to the correct account?

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    Answered by christopherkallal on December 07, 2016 at 10:58 AM

    the account I accidentally upgraded was christopherkallal and I need it to be puppetman723 instead. Is it possible to transfer?

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    JotForm Support

    Answered by Welvin on December 07, 2016 at 11:46 AM

    I'm sorry, but we cannot transfer the subscription. But I have refunded the payment. Expect the refund returned to the card within 4-10 business days. Please login to the correct account to upgrade.