What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form not integrating to SalesforceAsked by tshaver on December 07, 2016 at 01:00 PM
I have created forms in the past and had trouble with integrating but they magically seemed to work after some configuring and time...
I just created a new form - and I am wondering if you guys can see any issues with the logic as to why the info wont go into salesforce. The form is the Starter Company Plus Application. I have aligned up all the salesforce fields (ie. for every jotform field, there is a lead field) - Im wondering If possibly an issue is Jotform radio button to Salesforce picklist is causing a problem?
I feel like I followed all the rules but it doesn't work. Any help would be appreciated. thanks!
I have tried to access the Salesforce integration on your form to see the mapping fields and it seems that there is an issue with the integration.
Could you check and correct the information to authenticate your Salesforce account in the form?
Please get back to us if the issue still persists. We will be happy to assist you further.
It is fine on my end. All is authenticated. All the fields have checkmarks besides them but no info is being transmitted to salesforce.
I have tried integrating Salesforce to the cloned version of your JotForm. However, I have few fields including a picklist custom field to the integration. When the form is submitted, I have received the form submission to the Salesforce without any issue.
Since there are several custom fields mapped with the form, could you try removing a set of fields in the mapping to isolate the issue?
Let us know if you need any further assistance. We will be happy to assist.
I only integrated the required fields for salesforce (ie name, date, lead status, lead source, newsletter).
Nothing went through.
I have checked your Salesforce integration from your account. I have seen that some of the fields of the integration matched wrong as you can see the screenshots of the configuration below:
This is the reason why your Salesforce integration does not work properly. Even if, one of the form fields does not match your Salesforce fields, your integration can not work properly.
Please check again. Try to fix the fields of the integration.
If the issue still persists, let us know.
Thanks in advance.
What do you mean matched wrong? They are matched correctly to me? Do you mean question/field type? ie radio to dropdown?
Yes. A mismatched field type could also cause the issue. Also, could you let us know the Salesforce edition that you are using? Please be noted that it is required to have the API access enabled for your Salesforce account. However, the API access in the Salesforce is available with only a few editions as mentioned in the Salesforce article below:
Please make sure that you are having one of these editions and let us know if the issue still persists. We will be happy to assist you further.
We have professional but have API.
We have other forms we use that are going into Salesforce so that should not be the issue.
And the field types are radio button to dropdown if anything - and it seems to work on other forms and other people from Jotform said they should integrate. .... so..
I have checked on the SalesForce documentation and found this article where they explain it is possible to get API access even on Group and Professional editions, but there are still some limitations: https://developer.salesforce.com/docs/atlas.en-us.packagingGuide.meta/packagingGuide/dev_packages_api_access.htm
Now as far as I know it is recommended to use the same field types in your form and SalesForce account, otherwise the data may not be properly passed.
Another option would be to reset your security token, with a fresh token it may work too, here's a link that will help with that: https://help.salesforce.com/articleView?id=user_security_token.htm&language=en_US&type=0
Also, try sending different records since if there are duplicates may be that they are not being added or are updating existing records.
Do let us know how it goes.