What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Pro: "PCI :: Processor Decline" shown when trying to submit the form and complete the payment.

    Asked by lbourgeois on December 07, 2016 at 02:48 PM

    We have a Paypal Pro Merchant account, and I successfully tested the first form I created with transactions of one cent.  However, I created a convention registration form and got this error:

    I applied SSL encryption and still got the same error.  Our Paypal API was verified just fine.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on December 07, 2016 at 06:20 PM

    Apologies for the inconvenient. 

    I have tested the integration on my end and I can see it works fine, upon checking the integration directly on your form I can see the information entered is valid since it can be verified properly: 

    And I can also see you have sandbox mode enabled, please do note that this way the transaction will not be completed and the credit card used will not be charged, please set the sandbox mode to no and test your integration again. 

    Do let us know if the issue still persists, we will be looking forward to your response. 

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    Answered by Laura Bourgeois on December 15, 2016 at 09:19 AM

    I'm still having the same issue. Is there a number I can call?

    Thanks, Laura

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    Answered by Boris on December 15, 2016 at 10:19 AM

    We do not provide phone assistance, Laura, but we'll gladly help you get the issue resolved through our support forum.

    I have checked your linked form, which I see is form 63405796861163, and upon making a test submission I see the following error:

    This is an error from PayPal indicating that the API credentials you are using are incorrect!

    Now, as you are using your form in Sandbox Mode, please be aware that you must use your Sandbox PayPal account API credentials, and not the Live account credentials.

    Please remove your PayPal Pro API credentials you've entered, and enter them again while making sure you use your Sandbox account credentials if using the Sandbox Mode, or your live account credentials if using the Live Mode.

    You can access the configuration of your Paypal Pro payment field by clicking its wand-shaped icon:

    And then clicking on the gear-shaped icon of the wizard to access its configuration:

    Please let us know how it goes.