What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Draw on Image: Widget does not work with BMP and TIFF images

    Asked by Abrisud on December 08, 2016 at 04:28 AM

    Bonjour,

    j'ai plusieurs problemes avec ce widget. Tout d'abord j'ai remarqué que si les images ne sont pas en format BMP le fichier ne s'envoie pas. De plus, quand je reçois le mail de réponse je n'est pas la photo dans le fichier et ça c'est tres important.

    Merci d'avance

    Angelique

    Page URL:
    https://form.jotformeu.com/63422228123345

  • Profile Image
    JotForm Support

    Answered by Mike on December 08, 2016 at 05:26 AM

    It seems that the Draw on Image widget does not currently work with .tiff and .bmp images. A bug report ticket has been escalated to our developers.

    Please try replacing the image with a .png, .jpg or .gif format. Then, re-check the functionality. You should also receive modified image in your email notification body.

  • Profile Image

    Answered by Abrisud on December 08, 2016 at 10:02 AM

    Bonjour,

     

    merci pour votre retour mais avec un jpgou png ca ne marche pas non plus le formulaire ne veux pas s'envoyer.

    Merci beaucoup

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    JotForm Support

    Answered by Charlie on December 08, 2016 at 10:56 AM

    Hi,

    I made a test form and added PNG image on it, I was not able to replicate the problem. Here's my cloned form: https://form.jotform.com/63424596320960 

    I believe JPG/JPEG is not supported, you can see in the widget description the list of image types that are supported:

     

    However, I see that my colleague has already forwarded the issue regarding the BMP and TIFF images, we will update you on this thread as soon as we hear any news.

    If I misunderstood your current issue, please do provide us more details. 

    Apologies for the inconvenience.